Terms and Conditions

Terms and Conditions

Standard Terms of Business

Your completion of the quotation and order process and/or agreement to pay for a service from us at Adegrity Ltd creates a binding agreement with us and it is important that you read and understand our terms and conditions before making an order.

If you have any queries you should contact Adegrity Ltd. Adegrity Ltd reserves the right to amend this agreement from time to time and new versions of this agreement will be posted on the Adegrity.com website.

You are solely responsible for ensuring you have ordered the correct services for your property.

General

These are the Terms and Conditions of the Agreement that you are deemed to accept when ordering any service from Adegrity Ltd.

This Agreement is made between the person, firm, company, or other party ordering a service or services (the “Customer” “you” or “your”) and Adegrity Ltd (“we” “us” or “our”). The date of this Agreement is deemed to be the date of the order of the service.

1.0 Definitions and Interpretation

1.1 The following words will have the meanings ascribed to them:

When payment is being made to us by the Seller, they are the “Customer” under the terms of this agreement.
When payment is being made to us by the Property Manager or other agent, they are the “Customer” under the terms of this agreement.
“Property” means the property for which the service is being provided.
“Working Day” means Mondays to Fridays except for public holidays.
“Order” means your completion of our online ordering process or by ordering via telephone, fax, post, or email and/or agreement to pay for us to provide you with a service for you or the property.
“Report” and “Third Party Report” means any report(s) you have asked us to deliver to you within the order.
“Services” means our compiling and delivery of the reports and services.
“Required Information” means all the necessary information we require from the customer to complete the service or services for the property.

1.2 Headings used in this Agreement are for convenience only and shall not affect their interpretation.

2.0 Your Obligations

2.1 You will provide us with the Required Information and ensure the services you have ordered meet your needs and requirements. We will assume the information you have given us is accurate in pricing the work for you, if we subsequently discover it is not, you agree to cover any reasonable additional charges.

2.2 You will at your expense provide all such information and co-operation as is reasonably required to enable us to provide the services. This shall include giving clear and safe access to all of the Premises, and ensuring that it is safe for any employee to conduct the required service/survey.

2.3 You will ensure not to leave any child under the age of 16 alone to supervise any work being carried out.

2.4 If there is any conflict between a provision of any Third Party Reports relating to your permitted use of the Reports and the corresponding provisions in the terms of this agreement, the provisions of the Reports will prevail.

2.5 We will state our payment terms in our communication with you. You agree to abide by those payment terms. We are a small firm and we require prompt payment to ensure our staff and overheads are paid on time. Any payment overdue by more than 48 hours will incur a late payment charge of £25+ VAT at our discretion.

2.6 In the event of your non-payment, you agree to our right of access to remove any installed equipment or goods.

3.0 Our Obligations

3.1 We reserve the right to reject an order and if not rejected we may refuse to provide the services at any time without giving any reason, in which circumstances a proportional refund of any payment would be made. Each order if not rejected by us will constitute a separate and severable agreement.

3.2 We will use our reasonable endeavors to ensure that the information contained within any report is accurate at the date of its publication. You accept, however, that information on which any report is based may be subject to change from the date of its publication and we cannot be held liable for failing to include or omit any information in the report which becomes available after the date of publication.

3.3 Any indication that we may give as to the time in which we will deliver the reports will be a good faith estimate only. We will use all reasonable endeavors to deliver the reports within the time scale that we have estimated.

3.4 Subject to anything else contained within the terms of this agreement, all other warranties, conditions, terms, undertakings, and obligations, whether express or implied are expressly excluded.

3.5 We will begin compiling or actioning the service that is being provided for the property or for you in accordance with your order immediately upon the placement of your order.

3.6 Any service document for a property will usually be produced within 5 Working Days although this is not guaranteed.

3.7 When you place an order with us, we will send you an email confirming receipt of your order.

4.0 Confidentiality and Data Protection

All personal information relating to the service will be treated as private and confidential by both parties and will not be disclosed to any other parties without written consent.

Both parties shall comply with their obligations under the Data Protection Act 1998. The client will be entitled to see any of their Personal Data held by us or the Assessor.

5.0 Cancellation

You can cancel an order at any time without charge, except in the following circumstances.

You will still be charged 100% of the total fee if:

• You cancel or try to re-arrange your booked appointment within 72 working hours of any appointment.
• The Assessor cannot gain entry to undertake the inspection
• You cancel after the inspection/installation has taken place.
• We attend the premises and we cannot carry out the work as a result of false or misleading information supplied by you.

Any deposit paid for remedial work will be used to purchase materials to carry out the work. If you subsequently cancel the work, we will not be liable to refund the deposit paid.

If you wish to cancel please email us at hello@adegrity.com with your name and property address.

6.0 Intellectual Property Rights

6.1 Any and all intellectual property rights in the service shall vest in us and remain our property. We disclaim all proprietary rights including, without limitation, intellectual property rights in third-party reports.

6.2 You will not acquire or attempt to register any intellectual property rights in any reports whether on your own behalf or on behalf of anyone else. You further agree not to use the reports in whole or part other than as is expressly permitted by the terms of this agreement.

7.0 Limitation of Liability

7.1 We cannot accept any liability for any error in a Report that is based on any error or inaccuracy in a public register. Nor will we be liable for any information contained within a Report which is based on information that we have obtained from a third party.

7.2 We cannot accept any responsibility for any inaccuracy or error in and report or service that is based on incomplete or inaccurate information provided in the order.

8.0 Force Majeure

8.1 Except for any payment obligation imposed on the Client, neither party will be liable for a delay in performing, or for a failure to perform, obligations if that delay or failure is caused by circumstances beyond the reasonable control of that party including errors caused by the software programs used by us at Adegrity Ltd.

9.0 Enforceability

9.1 If at any time any one or more of the terms of this Agreement are held to be unenforceable, illegal, or otherwise invalid in any respect such unenforceability, illegality or invalidity shall not affect the remaining terms of this Agreement which shall remain in full force and effect.

9.2 Any failure by us to enforce a breach of the terms of this Agreement by you will not be deemed to be a waiver of any subsequent breach of the terms of this Agreement that you make.

9.3 These terms and conditions shall be governed by and construed in accordance with the laws of Scotland. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Scotland.

10.0 Complaints Procedure

10.1 We operate a formal Complaints Handling Procedure (CHP). In the first instance, complaints should be submitted in writing addressed to The Director, Adegrity Ltd, Unit 20 Stirling Business Centre, Wellgreen Road, Stirling, FK8 2DZ.

10.2 An acknowledgment will be sent to the complainant in writing within 5 working days of receipt of the complaint.

10.3 A full response (or if this is not possible, an update) regarding the complaint will be sent to the complainant within 28 days of the issue of the acknowledgment.

10.4 If you are dissatisfied with the response from the company, you may have the right to refer your complaint to one of our accreditation bodies depending on which service you are complaining about. Further details of the accreditation bodies and the appropriate path to escalate the complaint will be made available at the point of your initial complaint.

11.0 Use of the Adegrity Website

We reserve the right to amend, change, or remove any part of this website without notice, and no liability can be accepted as a result of so doing. We retain the right to refuse access to this website.

All trademarks, logotypes, images, and written content on this website are the property of Adegrity Ltd, its trading partners, or other parties and/or individuals. Use of these is not permitted under any circumstances without prior written consent of Adegrity Ltd, its trading partners, or other parties and/or individuals who may own them. Neither is it permitted to copy, distribute, publish, modify, display or sell any of the content of this website for any purpose.

Adegrity Ltd does not accept liability for any material on this website that has been accepted and utilized in good faith by third parties. We also do not accept any responsibility for the content of other websites, files, or information that may be linked to this website. Neither does a link to any third-party information constitute an endorsement on the part of Adegrity Ltd.

All material transmitted via this website, or received from other parties shall be legal, truthful and honest, will not be deemed offensive or harmful, and will not be in any way contrary to existing acts, laws, and legislation locally, nationally, or internationally. Users of this website agree to be bound by the acts, laws, and legislation of the United Kingdom and individual countries therein without contradiction.

12.0 Delivery Policy

Your report (whatever service it may be) will be sent to you by email, once you have successfully made a payment. Payment is due on the date of your appointment. Any late payments will delay receival of documents.

We aim to email your documents to you within 5 working days after the inspection has taken place.

Any indication that we may give as to the time in which we will deliver the reports will be a good faith estimate only. We will always try our best to adhere to the time-scale that we have estimated, although it can not always be ensured.

13.0 Refunds Policy

Refunds will be given to clients when errors occur at the point of transaction, for example over-charging of credit cards or mistakes at the point of submitted details.

Refunds will not be provided when we complete a service for you and you subsequently try to cancel that service retrospectively.

All refunds will be processed within 30 days of receiving your written notification to cancel. Refunds can be made by BACS, cheque or any other method at our discretion.

14.0 Privacy Policy

Adegrity Ltd is committed to protecting your privacy and this Privacy Policy sets out our privacy practices. Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us. Our full privacy policy can be found here Privacy Policy – Adegrity .